Help/FAQ


How can this site help?

There are many cases where self-installation of a satellite dish or satellite system is better, easier and cheaper than calling a professional installer. You could be doing a self-installation of a satellite dish for FTA satellites or pay-tv subscription TV satellites from scratch, or you may need to re-align your dish because heavy winds on a stormy day blew off your dish causing a misalignment. Perhaps you’re touring the country with your caravan and need point your dish at every new camp site, or you want to install a motorized dish to get the full range of available TV, radio, FTA (free-to-air), HD (High Definition), and data channels. You may have moved houses and brought your existing equipment such as dish and receiver along. I’m sure there are many more cases.

Simply put, DishPointer shows you where to point your dish on an actual image of your house / location, making a DIY installation of a dish a piece of cake. Just point your dish along the marker line shown on the map, adjust the elevation and LNB skew and off you go to enjoy trouble-free digital TV. It’s like a satellite finder or satellite meter - only better as you know from the start where to aim the satellite dish to get the best satellite TV reception.

There are even features for doing a self-installation of a multi-lnb dish (such as the 5LNB DirectTV, DishNetwork 1000+ dishes or Wavefrontier Toroidal T90 dishes), or a motorized system (with or without USALS). An obstacle calculator also indicates whether there may be any Line of Sight issues (LOS, and yes, it’s Line of Sight and not Line of Site) due to adjacent trees or buildings. Additional features are the charts of available satellites and TV channels, a dish size calculator and footprint maps.

How do I align my satellite dish?

When aligning a dish, you need to know the look angles such as the azimuth, elevation and LNB skew. These are all specific to your location and the chosen satellite. The azimuth tells you the direction in which to point the antenna. The elevation is the vertical lift, and the LNB skew is the polarization of the signal, or in other words by how much you have to rotate the LNB. If you have a multi-lnb dish, you tilt the whole dish rather than tilting the LNB. Once you’ve obtained all these values from this site, preset the elevation and dish skew and point the dish at a landmark indicated by the alignment line on the map. You’ll already be over half the way there. On the receiver, check the satellite signal strength and the network ID of the transponder; it should match the satellite you intend to receive. Move the dish slightly to the left/right and up/down in very small steps and very slowly and watch the signal strength bar on the receiver to do the fine-tuning. Finally, tweak the LNB skew for maximum signal quality.

For a multi-lnb setup, the procedure is the same as the standard installation only you need to tilt the dish and connect the LNBFs with a multi-switch. You should also do the LOS for each satellite you want to receive bearing in mind that the signal comes from a different direction than the one where the dish points to.

How do I check for Line of Sight (LOS)?

You can use the obstacle marker (the little green balloon) to check for line of sight (LOS) to the satellite. Click and drag the marker along the alignment line to find out if an obstacle in the distance (e.g. a tree) is high enough to cause interference with the signal or even block the signal completely. When moving the obstacle marker, the distance to the obstacle is shown as ‘d’ and the maximum height the obstacle can have above the base of the dish is given as ‘h’. By adding the height your dish is at, you can check if the trees are an issue.

Example: You’re worried that the trees 50m down the yard are causing trouble to your DirecTV satellite TV reception. The satellite is at 110W. After entering your address or zip code into the search box and selecting DirecTV 110W from the satellite list and moving the satellite marker (orange balloon) exactly to place where your dish is located, you will see the satellite pointing line and the obstacle marker directly on that line. On the satellite image you can also see the trees which might be an issue as the pointing line goes straight through them. Now move the obstacle marker directly over the trees and you’ll see d=50m (the distance from the dish to the trees) and h=26m (maximum height of tree above dish for clear LOS). Your dish is on the roof of your house, at 4m above ground. So, if you add these together, the overall height of the trees should not be more than 30m, otherwise they will block your LOS and you’ll have trouble getting a good satellite picture.

Which satellites can I receive?

This depends on your location, your dish size and the signal footprints of the satellites. From your location, it is theoretically possible to obtain satellites from an arc range of 160°, that is 80° West and 80° East. Towards the poles, it gets slightly less. But this doesn’t mean that all the satellites within this range broadcast their signals down to your location. Depending on the transponder on the satellite, the signal is beamed to various spots on earth creating the so-called footprints. The center of the footprint has the highest signal strength, the edges the lowest. That means if you happen to be in the center of the footprint, you can have a smaller dish size than if you live to nearer the edge, or the other way around: the further you live from the footprint center, the bigger the dish has to be. The footprint charts provided by the satellite operators are just a rough guide. It’s still possible to receive TV channels outside these displayed footprints - the so-called fringe reception. A good example for fringe reception is the Astra 2D which host popular TV channels such as BBC (BBC1, BBC2) and ITV from the UK (England). The footprint is quite focused on Britain but many expats living in Spain and France can receive these channels by having a large dish. The good thing is that DishPointer takes your location, dish size and signal footprints into account and tells you what satellites you can receive. After entering your address or zip code (postcode) you can click on the ‘Satellites’ tab underneath the map. All the available satellites within the 160° range are shown together with the transponders, footprints and the number of TV, Radio, Data and HD channels, plus the minimum dish size for that satellite beam at your location.

How many FTA channels and HD channels can I receive?

Click on the ‘Channels’ tab underneath the map once you’ve selected a certain satellite. All the available channels, including FTA and HD channels together with their broadcasting data will be displayed. In addition, the required minimum dish size to view these channels without any problems will be displayed based on your location.

How accurate is the alignment tool?

The calculated look angles and values such as Azimuth, Elevation, LNB skew, Dish skew or Dish tilt are based on sound mathematic formulas and are very accurate. The alignment line is drawn on the Google satellite image map according to these values. The question is how accurate is the geocoding of the satellite images, i.e. is the satellite image of your house accurately mapped to its actual geographic location (longitude and latitude)? Based on my own satellite dish setups and from numerous user feedbacks, the accuracy is amazing! The alignment tool points exactly(!) in the same direction as my own satellites dishes do.

But one thing to bear in mind is the perspective of the images as they are not always shot directly from above (e.g. the sides of your house are visible). In that case, it’s best to choose a landmark which is roughly at the same height as your dish. I guess if you have a look at the satellite image of New York City with all the skyscrapers, you’ll know what I mean.

What’s the difference between true azimuth and magnetic azimuth?

We all know that a compass points to the North - this is because the earth’s magnetic fields generally flow in that direction. But that’s not always the case. At many locations around the world, the flow deviates from that direction causing the compass to point not at the True North but at the Magnetic North. So for this reason, DishPointer calculates the geomagnetic flow field and the magnetic deviation for every place on earth, and then shows the magnetic azimuth in addition to the true azimuth - just in case you want to use a compass to align your dish.

This can also be quite handy when setting up a motorized dish as you will need to find True North or True South for the installation. Your compass will show you the magnetic North or South. Just take the difference between the true and magnetic azimuth to obtain the magnetic deviation and add that to the compass reading you get. Now align the satellite motor in that direction.

49 Responses to “Help/FAQ”
  1. DishPointer.com - Satellite Help / FAQ added says:

    [...] Help/FAQ [...]

  2. Dishpointer Satellite Dish Pointer Widget Tool and Alignment Calculator uses Google Maps Mashup says:

    [...] about satellite technology, more that anyone should ever need to know really. There is also a technical satellite help section with FAQs and the developer’s blog for satellite [...]

  3. richard says:

    what happened to the “Satellites tab “

  4. Alan says:

    The satellites and channels tab will come back in the next few days.

  5. TARIQ SAEED says:

    Please restart the facility, the most useful item of your excellent site..

    How many FTA channels and HD channels can I receive?

    Click on the ‘Channels’ tab underneath the map once you’ve selected a certain satellite. All the available channels, including FTA and HD channels together with their broadcasting data will be displayed. In addition, the required minimum dish size to view these channels without any problems will be displayed based on your location.

  6. slawomir says:

    how can i get chanels there is no “chanels” tab underneath the map

  7. Alan says:

    The satellite and channel tabs will come back shortly.

  8. how to align satallite dish says:

    [...] such as the azimuth, elevation and LNB skew. These are all specific to your location and the …http://www.dishpointer.com/helpfaq/STAB HH motor dish angle calculation mount Satellite Look Angles… on how to setup your motorized [...]

  9. richard says:

    When does the “Satellites tab come back ?

  10. Esau Leija says:

    Hi,

    I have used dishpointer before and it used to give me all satellites available on the selected address. Now, I don’t get the satellites available. Is there any reason why not? Is there something that I am doing wrong?

    Thanks,
    Esau Leija

  11. Windy says:

    我们在深圳或者广州想接收95.0度的NSS-6卫星上的India节目,需要用多大的天线
    we want to know if we are at shenzhen or guangzhou,China.If we receive 95.0 degree NSS-6 sattelliate India program,what size of the antana we should use?Can you tell me?Any help will be great appreciated!

  12. Windy says:

    我们的城市: SHENZHEN
    (Latitude: 22.542° Longitude: 114.054°)
    需要接收的卫星: INSAT 4B, NSS 6 - India (95.0E)
    需要接收的卫星直播系统:DD DIRECT +DD 或者Dishtv
    or 或者广州(Guangzhou)
    Address: GUANGZHOU
    Latitude: 23.133°
    Longitude: 113.321°
    Again please,just now miss something.

  13. Alan says:

    The satellites list is back on with the estimated dish sizes.

  14. Leonid says:

    Dear! Alan!
    Your site is super.
    All the tools of the home page are easy to understand at first sight.
    It’s only difficult to guess at once how to use green marker (the little green balloon).
    How to use it’s distance and height tools.
    I recommend to put a little hyperlink tab
    ” How to use the obstacle marker (the little green balloon)”
    on the empty field of the home page close with tab “GO”.

  15. Rob Relf says:

    Hi, I am installing a system with a Stab HH90 motor. One of the numbers given in your setup data is “Declination angle”. Do I need to be concerned with this? The dish elevation given by you matches the one given by Stab’s website and they don’t mention the declination angle. If it is indeed already taken into account in the given dish elevation, then I think it is needlessly confusing to list it in the setup data and then give no explanation of it anywhere that I can find on your site. Thanks!

    Rob

  16. mj bailey says:

    i am looking for eurobird 33 deg east ,i cant find it?

  17. Alan says:

    #14, Leonid: Thanks for the suggestion, I’ll take it into consideration with the next update.

    #15, Rob: The declination angle must be set on the motor and depends on your latitude. On some motors, there is a scale which shows the latitude and on some the scale shows the declination angle. Once the declination angle on the motor is set, you would adjust the elevation of the dish.

    #16, Mj: Point the dish along the line and then adjust elevation and finetune azimuth.

  18. kartyjackie says:

    I get skew number from dishpointer.com in minus (-24.3) and I have dish 500 and on this dish there is only 40 to 140 skew numbers how can I get minus numbers?

  19. Tomodachi says:

    The size of the dish that shows the table when I put my location, is the average or minimum size to see the satellite?

    Thanks.

  20. UKSatelliteHelp.co.uk - Can you get Freesat? says:

    [...] is also a satellite help section on [...]

  21. Alan says:

    @19:
    If you’re well within the footprint, it should be a conservative estimate of the dish size. If you’re closer to the edge of the footprint, just take it as a guide and get it confirmed by locals.

  22. Alan says:

    @18:
    If you select Dish 500 from the list, you’ll see the dish skew underneath the map. That would be a positive number measured from 90° at which the dish would be horizontal. Remember to skew it clockwise (when standing behind the dish) if the satellite is west of you.

  23. John Hume says:

    I have just found this site, absolutely BRILIANT.. with out doubt the most useful of its type especially when touring in Europe.

    Thanks a bunch

  24. Alex says:

    Dear! Alan!
    Your site is super.
    Thanks

  25. Max says:

    Why cant I print off the picture only the data? it is much more usefull with a picture to assist with alignment.
    but still great site.

  26. David says:

    “Max”, just do a “screen dump”, which is the “Ctrl” key and the “Prt Scr” key. This sort of like copies a picture (bmp) to the computers clip board.
    Then just open “paint” or your favorite image editor and “paste” ( Ctrl and V ) the image to the blank worksheet.
    From here, just edit cut crop enlarge whatever and save as your choice of file name and type ( normally JPG )

    easy when you know how !!

  27. Toviho Samuel says:

    This is a wonderful site you have. I never thought this kind of site ever existed. Well; I am in Africa precisly republic of Benin. I will like to watch Eglish free channels with my sitellite dish. What direction should the dish face and what are the frequencies should I use to configure the sitellite machine

  28. norm says:

    how do i pick up international channel?(viewsat2000,california,usa)what lnb and size dish do i used?and set up on the viewsat2000 set menu?…plz help thanks

  29. haxacan says:

    hi I have one Question about How can i Cheak avability of satellite, in Canada Nimeq 91 is avable but I want to know 93.5 Inset4B is dose get at toronto(Canada)?

  30. chamo says:

    still lost how to align my world direct tv due to #on dish itself got no - or negative as per
    siteis ele-47 skew -74.8

    thanks

  31. Hannibal says:

    Alan,

    I had a Dish 500 installed. Then, I had my house painted and the painters disassembled my dish (to include disconnecting the 4 cables to the dish) to facillitate their painting. I have attempted to reconnect and re-align the dish. Your websight is perfect. But, for some reason, I am still not able to recieve Sat 119? I don’t think it is an alignment issue, I think it might be that I don’t have the cables connected correctly. This may not be your area of expertise, but if you can help, great! My next step is to call in the professionals at great financial and personal ego expense.

    Hannibal

  32. Raid Shaarbaf says:

    Help really needed.
    I live in halifax NS canada and in my house there are few houses infron of me at a distance of 10M and few houses on the left side at a distance of 25 M. I have a motorized system HH90. If I use the tool selecting a single dish and lets say 110. The line of sight is over the front houses and the height is not enough. If I select the motoized HH90, the line of sight is on the left side (the houses that are 25 M away) and the hight is much more than enough. So my question before drilling is, Am I suppose to consider the line of sight that the motorized system hh90 showing or the one using a single lnb assuming that I am gonna use the HH90 to catch the 100. Please reply ASAP with a clear answer as its gonna drive me crazy.

    Regards

  33. Tim says:

    Raid:

    You have to check each individual satellite you’d like to receive. If there are buildings or trees in the way, you won’t be able to get that satellite.

    The motor selection is for the initial setup of the motor towards true south.

  34. HyeWiz says:

    Your site rocks
    I have a question when it says
    Azimuth (true): 191.5°
    Azimuth (magn.): 206.6°
    where should i point my Compass i am using simple Compass, please someone help.
    thanks

  35. Alan says:

    @34: Use the magnetic Azimuth when pointing with a compass.

  36. Gray says:

    Hi Alan,

    Great site! I’m trying to replicate elevation and azimuth point functions in an Excel spreadsheet to use when I’m out in the field, just to see if I can do it. I’ve got the azimuth function to work perfectly, but my elevations are about 0.5° different than Dishpointer’s. I was wondering what Earth radius (km) you are using and where you find your satellite distances? I’m interested in the Anik F2, and am using 6,378.14 km for Earth radius and 35,786 km for the Anik F2 height above the surface. I’m also assuming a circular orbit and perfectly spherical earth. Any help would be appreciated! Thanks!

  37. Gray says:

    Nevermind, figured it out! Fits perfectly with DishPointer’s results!

  38. Rod says:

    Can anyone help?
    I have a house in Malta to which I have had installed a 1.5 alloy dish , I am using a fairly old Grundig receiver on which I am not recieving a great deal..I live in the Uk and am typing this from the UK.
    I am receiving channel 5 all day and itv 1 at night other than that its all rubbish. What if anything can I do to recieve all the good stuff thats FTA. Someone has suggested a PACE receiver…stronger signal? Can anyone explain. If this is a good idea what model if any in particular.
    Rod Brown

  39. Darren says:

    Greetings, Alan!

    Absolutely LOVE your site! Used it at my farm to set up my dish (wide open sky… except for one tree in the way. Your site showed me how far from house I had to put dish. Saved me TONS of time and cable!) Am currently using it to help a friend with his new dish… and he has a tiny little area to point into. Again, a great time saver — since I can move the pointer to different locations on the house, and see the results!

    I thought of a nice feature that would make multi-sat setups better. If there was a way to show multiple lines, one for each bird, that would make visualization of obstacles much easier. Would it be possible to have checkboxes for all satellites instead of a drop-down selection? That way users could pick and choose.

    Not that I’m trying to create a make-work project for you… :-)

    Cheers
    Darren

  40. samee says:

    I need little help. I live in Dallas, Texas USA, i have dish 500 with dual LNB. In order to watch Indian Channels, what direction my dish should be pointing. Please tell me the Azimuth, Elevation and Skew.

  41. Darren says:

    @29 Haxacan: Hate to tell you this… but you’re on the wrong side of the world! Nimiq 1 is at 91 West, and Insat 4B is at 93.5 East. Dishpointer.com shows you this by drawing the line in RED if you try to select it. Hope this helps.

  42. Darren says:

    Alan:

    OK, OK, I know I said I wasn’t trying to make more work for you… :-) Thought of two more useful features.

    1. The ability to sort the Satellites list by clicking on column headings — for example, to sort by dish size to see what one could receive for a certain size dish, easily. Much easier than importing into Excel.

    2. Show a satellite’s usable footprint visually on Google Earth. Ignoring spotbeams, unless you really, really wanted to make more work…

    Cheers
    Darren

    PS: Are you pulling the channel count info on the Satellite page from somewhere live? If not, is the info for Echostar 110W correctable? I believe that there are at least a few TV channels available on this bird. ;-)

  43. Alan says:

    @38 Rod: You should at least get Channel 4 and 5. The other channels (BBC, ITV) are quite difficult to get outside the UK. A larger dish is always the best idea - better LNB, better (and shorter) cable plus better receiver for fringe reception can also have an effect but not as increasing the dish size.

    Your best bet is to go the local english pub in Malta and see what their system is like.

    @Darren: Brilliant ideas, thank you very much for the suggestions. I do have a lot of work at hand but will see which one’s I can implement.

    I get the number of channels from SatcoDX who scan all available satellites except the encrypted american ones as they use a propriatry system (as I understand) - so that’s why there are no number of channels. But if someone can provide them to me I can manually update the table.

  44. Darren says:

    @43 Alan: Just read your news post at http://www.dishpointer.com/2008/google-earth-3d-satellite-dish-pointer/; Looks like multiple satellites can be easily done with Google Earth. Wonderful! I’ll play later.

    If one looks at the SatcoDX website, there are data for 110W: http://www.dishpointer.com/2008/google-earth-3d-satellite-dish-pointer/, second from bottom. It’s interesting that your chart shows data for 119W, which is also Echostar (although there’s a discrepancy between your data and SatcoDX’s data). That’s why I asked if the link was live or static.

    Now I know why my wife is glad my 2 weeks’ vacation is almost up; I apparently have too much free time.

  45. Rhys says:

    hey i am using 2 duel lnbs and trying to get a signal with my dish….. i can get 50 signal and 9 quality.. what am i doing wrong….

  46. Rhys says:

    i bought a satilite finder and still cant tune it in….

  47. gary says:

    I have a Fortecstar 2.4m dish and a ivacom 0.03db lnb and i’m being told i cannot use this type of dish to receive BBC & ITV in Caudete 02660 spain, do you think i will receive it ok with this type of dish as no-one will come and align my dish they say the reception is lousy with this dish, i’ve tried myself and keep getting transponder 07e6 on frequency 12129, what frequency do i input to get 074d, which is the one i need for BBC etc…..?
    Hope you can help !!

    Gary

  48. Kevin says:

    i cant seem to find the “channels” button under the map.. am i doing something wrong?

  49. Hector says:

    GREAT SITE ALAN!!!!!!!!!!1

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