Terms and Conditions

September 13, 2025

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”) and DP Tec Solutions GmbH, a company incorporated under the laws of Germany with its registered office at Humboldstraße 25, 21509 Glinde, Germany (“Company”, “we”, “us”, “our”). By creating an account, subscribing to, or otherwise using the services available at dishpointer.com and its subdomains (the “Service”), you confirm that you have read, understood, and agree to be bound by these Terms.

1. Scope of Application and Services

1.1 These Terms govern your use of our digital services, whether free or paid. By accessing or using the Service, you agree to be bound by these Terms. If you enter into a paid subscription, these Terms also form the basis of the contractual relationship between you and us. Any deviating conditions proposed by you shall not apply unless expressly agreed in writing.

1.2 We provide access to an online service for planning, aligning, and maintaining satellite dish installations. Access is available in two forms:

• a) Basic Service: free of charge, with Apple Maps as the map provider and limited features.
• b) Pro Plan: paid subscription granting access to additional features and additionally Google Maps as the Map provider.

1.3 The Service is provided online. No physical goods or downloadable software are delivered.

1.4 These Terms apply to consumers and traders. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession. A trader is any natural or legal person acting for commercial or professional purposes when entering into a contract with us.

1.5 The Service relies technically and contractually on third-party services, in particular Google Maps Platform and Apple Maps. By using the Service, you also accept that these third-party terms and privacy policies apply to your use of the Service, as their functionality is an inseparable part of our platform. The detailed references can be found in Section 12 (Third-Party Services).

1.6 Coverage of maps and satellite data may vary across geographic regions. Certain features are only available in specific areas.

2. Account Registration and User Responsibilities

2.1 Registration is required to access the Pro Plan. You must provide accurate and complete information during registration.

2.2 You are responsible for safeguarding your login credentials. Any activity under your account will be deemed your responsibility.

2.3 Accounts are personal. You may not resell, transfer, sublicense, or share access without our prior written consent.

2.4 You must keep billing and contact information accurate and up to date. We are not liable for consequences arising from outdated information.

3. Acceptable Use and Restrictions

3.1 The Service, whether used with or without an account, is provided solely for the purpose of planning, aligning, and maintaining satellite dish installations.

3.2 You may use the Service for personal or organizational purposes. However, you may not:

• a) use the Service for any purpose unrelated to satellite dish installations;
• b) resell, sublicense, lease, or otherwise commercialize access to the Service without our written consent;
• c) use the Service to create or provide a competing product or service;
• d) use automated systems, bots, or scraping tools to access the Service;
• e) reverse engineer, decompile, or copy the Service;
• f) access or attempt to access non-public areas of the Service;
• g) use the Service in violation of applicable law;
• h) systematically use or provide the Service for third parties, whether for commercial or non-commercial purposes, especially under the free (Basic) access;
• i) abuse or overload third-party services integrated into our platform, including but not limited to Google Maps, Google Geocoding, and Apple Maps, in violation of their respective terms of use.

3.3 Usage of the Service is subject to fair use limitations. In particular:

The Pro Plan currently allows up to 1,000 combined map loads and geocoding requests per month per subscription, across all integrated map providers.

We reserve the right to reasonably adjust this cap with at least 30 days’ prior notice.

To ensure system integrity and compliance with third-party usage policies, we may temporarily restrict, suspend, or throttle access if we detect excessive, abusive, or policy-violating activity.

3.4 We may monitor usage patterns (including request counts) solely to detect abuse, enforce fair use, and protect service stability.

3.5 Any violation of this Section constitutes a material breach of these Terms and entitles us to suspend or terminate access (for registered users) or block access (for non-registered users) in accordance with Section 6 (Cancellation and Termination).

4. User Content

4.1 Some features allow you to create or save your own data (for example, favorite locations or satellite positions). This is “User Content.”

4.2 You retain ownership of your User Content. By using the Service, you grant us a non-exclusive, royalty-free license to host and display such content in connection with the Service.

4.3 We may remove or disable access to User Content if:

• it is unlawful or infringes third-party rights,
• it violates these Terms,
• we are legally required to do so, or
• it endangers the Service’s operation.

We will usually inform you if your content is removed, unless prohibited by law or security concerns.

5. Conclusion of Contract

5.1 By completing the order process for the Pro Plan and clicking the confirmation button, you submit a legally binding offer.

5.2 The contract is concluded once we confirm your order by email or provide access to the Pro Plan, whichever occurs first.

5.3 These Terms and any related documents may be translated into other languages. In the event of any inconsistency or ambiguity between the English version and a translated version, the English version shall prevail.

6. Subscriptions, Fees, and Payment

6.1 Subscription fees and taxes are displayed on our website.

6.2 Payments are processed via Stripe Payments Europe Ltd., which may also enable methods such as Apple Pay and PayPal.

6.3 Subscriptions renew automatically until cancelled. By subscribing, you authorize recurring charges to your payment method.

6.4 Payments are due in advance. Except where required by law, fees are non-refundable once paid.

7. Duration and Termination of Contract

7.1 Pro Plan subscriptions are indefinite and can be cancelled by you at any time via the billing portal. Cancellation takes effect at the end of the current billing period.

7.2 We may terminate your access if you breach these Terms. For minor breaches, we will usually notify you and give an opportunity to remedy before termination.

7.3 Immediate termination without notice is permitted for serious, repeated, or unlawful breaches.

8. Rights of Use

8.1 We grant you a limited, non-exclusive, non-transferable right to use the Service as intended.

8.2 No intellectual property rights are transferred. You may not reproduce, distribute, or share the Service beyond your own use.

9. Warranty for Digital Services

9.1 Statutory warranty rights under German law apply.

9.2 If the Service is defective or unavailable beyond a reasonable time, you may request correction. If correction is not possible, you may reduce the subscription fee or terminate the contract.

9.3 These rights do not apply if the issue arises from your own hardware, internet connection, or unauthorized modifications.

10. Service Availability and Modifications

10.1 We will use reasonable efforts to keep the Service available but cannot guarantee uninterrupted operation.

10.2 Access may be temporarily suspended for maintenance, updates, or technical issues.

10.3 We may modify or discontinue parts of the Service for legal, technical, or security reasons. If changes materially affect Pro Plan features, we will provide reasonable prior notice.

11. Intellectual Property

All rights in the Service, including software, design, graphics, and trademarks, are owned by or licensed to us. You are granted only the right to use the Service under these Terms.

12. Third-Party Services and Links

12.1 The Service relies on third-party services, including but not limited to:

• Google Maps Platform (Google Ireland Limited and Google LLC)
• Apple Maps (Apple Distribution International Ltd. and Apple Inc.)
• Stripe Payments Europe, Ltd. (and affiliated payment providers such as card networks, Apple Pay, and PayPal)

12.2 By using the Service, you also agree to be bound by the respective terms of use and privacy policies of these providers. Without such acceptance, the Service cannot be used.

Google Maps/Google Earth Terms of Service: https://maps.google.com/help/terms_maps
Google Privacy Policy: https://policies.google.com/privacy
Apple Maps Terms: https://www.apple.com/legal/internet-services/maps/terms-en.html
Apple Privacy Policy: https://www.apple.com/legal/privacy/en-ww/
Stripe Services Agreement: https://stripe.com/legal
Stripe Privacy Policy: https://stripe.com/privacy

12.3 We disclaim liability for interruptions, limitations, or inaccuracies caused by third-party services.

13. Liability

13.1 We are liable without limitation in cases of intent, gross negligence, injury to life, body, or health, guarantees, and mandatory statutory liability (e.g. product liability law).

13.2 For slight negligence, we are liable only for breach of essential contractual obligations (“Kardinalpflichten”), limited to foreseeable damages typical of such contracts.

13.3 Otherwise, liability is excluded.

14. Indemnification

You agree to indemnify us against claims arising from unlawful use of the Service or violation of these Terms, except where we are responsible.

15. Privacy

Your use of the Service is subject to our Privacy Policy, which explains how we collect, process, and store your personal data. Because our Service relies on third-party providers (including Google, Apple, Cloudflare, and Stripe), certain personal data must be shared with these providers to enable core functionalities such as maps, hosting, and payments. The Privacy Policy forms an integral part of these Terms and is available at: https://www.dishpointer.com/privacypolicy.html.

16. Amendments

16.1 We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices.

16.2 If we make material changes, we will inform you in text form (e.g., by email or through the Service interface) at least 30 days before the changes take effect. In such cases, we will request your express consent to the new Terms.

16.3 For non-material changes (for example, clarifications, corrections, or adjustments that do not affect your rights or obligations), we may update the Terms without prior notice. The updated Terms will be made available on our website.

17. Governing Law and Jurisdiction

17.1 These Terms are governed by the laws of Germany, excluding international private law and the UN Convention on Contracts for the International Sale of Goods (CISG).

17.2 If you are a consumer, mandatory provisions of your country of residence remain unaffected.

17.3 If you are a trader, exclusive jurisdiction lies with the courts at our registered seat.

18. Alternative Dispute Resolution (ODR)

The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in alternative dispute resolution proceedings before a consumer arbitration board.

19. Contact

If you have questions regarding these Terms, please contact us at: [email protected]

20. Right of Withdrawal (Widerrufsbelehrung)

Right of Withdrawal

This right of withdrawal only applies to consumers within the European Union.

If you are a consumer residing in the European Union, you have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen (14) days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us: DP Tec Solutions GmbH, Humboldstr. 25, 21509 Glinde, Germany, Email: [email protected]

by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, which is not mandatory.

In order to meet the withdrawal deadline, it is sufficient that you send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments we have received from you, including delivery costs (if any), without undue delay and at the latest within fourteen (14) days from the day on which we receive notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged fees for this repayment.

Early Expiry of the Right of Withdrawal

Your right of withdrawal expires prematurely in the case of a contract for the supply of digital content or services not supplied on a tangible medium if:

• we have begun to perform the contract, after
• you have expressly consented to us beginning performance before the expiry of the withdrawal period, and
• you have confirmed your knowledge that, by giving this consent, you lose your right of withdrawal once the performance of the contract has begun.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it to us.)

21. Promotional Codes

21.1 We may, from time to time, issue promotional codes (“Promo Codes”) that provide discounts or other benefits in connection with our Services. Promo Codes are offered free of charge and have no cash value.

21.2 Promo Codes may only be redeemed by consumers and only during the checkout process on our website and only within the validity period (if any) stated with the Promo Code. They cannot be applied retroactively.

21.3 Unless otherwise stated, Promo Codes are not combinable and only one Promo Code may be used per order.

21.4 We may withdraw, amend, or suspend Promo Codes at any time, without notice and without giving reasons.

21.5 If a Promo Code reduces the purchase price, any remaining value is forfeited; it cannot be carried over, refunded, or credited.

21.6 Promo Codes are not transferable, not for resale, and may not be redeemed for cash.

21.7 If you cancel or withdraw from an order that was (partly) paid using a Promo Code, the benefit granted by the Promo Code will not be refunded or reinstated.